Dion Hinchcliffe of Dachis group details the transition from systems of record to systems of engagement in his article Moving Beyond Systems of Record to Systems of Engagement.
“When we look back at the first decade of the 21st century, it will be obvious that a few momentous changes in the business and computing landscape occurred. Of these, one of the most profound has been a decreasing emphasis on systems of record and the move towards what are called systems of engagement.”
