Collect, manage and share information in context with business applications.
Provide a complete view of customer interactions by linking information from disparate sources into shared activity streams.
Keep track of details when handling customer interactions.
Reduce time to information and support informed decisions.
Build and share help and reference documents to business applications.
Reduce the learning curve for applications and business practices.
Collaborate to improve documentation as applications are used.
Update the knowledge base instantly in response to business needs.
Meet then exceed customer expectations
Knowledge workers spend as much as two hours per day searching for information.
Provide a 360 degree view of knowledge and activity when the customer calls.
Increase customer loyalty by providing service with a personal touch.